Privacy Policy
Last updated: August 2, 2026
VUMA Marketplace Ltd ("VUMA", "we", "us", or "our") operates the VUMA mobile application and website (vumastore.store) (together, the "Service"). This Privacy Policy explains how we collect, use, and protect your information when you use our Service.
1. Information We Collect
We collect information you provide directly to us, including:
- Account information: name, email address, phone number, password
- Profile information: profile photo, delivery addresses, GPS location for deliveries
- Payment information: mobile money details processed through our licensed payment partners (we do not store your mobile money PIN)
- Seller information: business name, business documents, national ID for verified sellers
- Content you provide: product reviews, chat messages, customer support inquiries
We also automatically collect certain information when you use the Service, including device information, app usage data, and approximate location (for delivery and regional pricing purposes).
2. How We Use Your Information
- To create and manage your account
- To process orders, payments, and deliveries
- To verify seller identities and prevent fraud
- To send order updates, promotional offers, and service notifications via email, SMS, and push notifications
- To provide customer support
- To improve our Service and develop new features
- To comply with legal obligations
3. How We Share Your Information
We share your information with:
- Sellers — your name, delivery address, and phone number, so they can fulfill your orders
- Delivery partners — to complete delivery of your orders
- Payment processors (such as AzamPay and mobile money providers) — to process transactions
- Service providers who help us operate the Service (e.g. cloud hosting, SMS/email delivery)
- Law enforcement or regulators, where required by law
We do not sell your personal information to third parties.
4. Data Storage and Security
Your data is stored on secure servers with industry-standard encryption and access controls. While we take reasonable measures to protect your information, no method of transmission or storage is 100% secure.
5. Your Rights
You may:
- Access, correct, or delete your account information at any time through the app
- Opt out of promotional communications
- Request a copy of the data we hold about you by contacting us
- Request account deletion by contacting support
6. Children's Privacy
The Service is not directed to children under 18. We do not knowingly collect personal information from children.
7. Location Data
We collect GPS location data to enable accurate delivery, show nearby pickup points, and calculate delivery fees. You can disable location access in your device settings, though this may limit certain features.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or by email.
9. Contact Us
If you have questions about this Privacy Policy or your data, contact us at: