Delete Your VUMA Account
We're sorry to see you go. Follow the steps below to request deletion of your VUMA Marketplace account and associated data.
How to Request Account Deletion
- Send an email to vumamarketplace@gmail.com from the email address registered on your VUMA account
- Use the subject line: "Account Deletion Request"
- Include your registered phone number or username so we can locate your account
- We will confirm your identity and process the deletion within 7 business days
- You will receive a confirmation email once your account and data have been deleted
What Gets Deleted
Upon a verified deletion request, we permanently delete:
- Your name, email address, and phone number
- Your saved delivery addresses and GPS location data
- Your profile photo and account preferences
- Your wishlist and browsing history
- Your chat/support conversation history
What We Retain (and Why)
For legal, tax, and fraud-prevention purposes, we retain the following for up to 5 years after account deletion, as required by applicable financial and commercial regulations:
- Order and transaction records (amounts, dates, items purchased) — with personal identifiers removed where possible
- Payment records required by our payment processing partners (AzamPay, mobile money providers)
- Records required to resolve any open disputes, refunds, or legal claims at the time of deletion
Seller accounts with pending orders, unresolved disputes, or outstanding payouts cannot be deleted until those are resolved.
Questions?
Contact us anytime at vumamarketplace@gmail.com — see our full Privacy Policy for more details on how we handle your data.